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Sentiment can help prioritize a conversation for human review. It should not replace checking what happened or deciding whether the user’s request was resolved.
Automatic sentiment generation is planned. The Analysis sentiment toggle is local preview state. Existing valid sentiment data can contribute to the conversation-users API, but enabling the toggle does not create new scores.
With conversation read access, request conversation users for a defined agent and time window. Check coverage before comparing users. Ten conversations with one scored record do not support the same interpretation as ten scored conversations. Open the referenced conversation record and review the transcript. Record the concrete issue in triage when action is needed. Do not infer a diagnosis, verified personal trait, or future behavior from a sentiment label. Future scoring needs a released producer, documented score meaning, and a way to review missing or disputed results.
No. It means there are no usable scores contributing to that average.
No. The current route only reads existing conversation data.