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Agents Platform organizes the configuration and resources needed for an agent’s task. Start with instructions and model choices, attach knowledge and tools, review configuration changes, and inspect existing conversation records.
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Start with one task

Create a configuration

Use the dashboard to create an agent and review its saved settings.

Create with the API

Authenticate, select model and voice identifiers, and create an agent.

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Configure

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Review changes and resources

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How an agent configuration fits together

A language model receives the agent’s instructions and resource references. A speech configuration also selects recognition and generation models plus a saved voice. Knowledge documents and tools are workspace resources referenced by ID. Branches and versions let you inspect a particular configuration snapshot. Conversation records contain the interaction data that was stored. The existence of an agent configuration, a phone-number record or a conversation schema does not prove that a complete runtime workflow is available.

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Current availability

The guides in this section cover configuration, resource management and inspection. Live conversation initiation through the public signed-token paths, outbound calling, traffic deployment and automated response-test execution are currently unavailable in the documented API implementation. A published configuration version is not confirmation of a running agent.
Voice and custom-model configurations can be created or saved as drafts, but their later publication is unavailable. Managed text-only publication has its own model, resource, and workflow checks. Creation and an initial version do not prove runtime readiness.

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Explore the platform

Monitor

Review users, tests, analytics, privacy, and conversation evidence.

Advanced configuration

Understand events, custom models, fallback routing, and post-call webhooks.

SDK resources

Use Python and TypeScript REST examples and review package availability.

Implementation guides

Prepare website integrations, chat, research, and capacity workflows.

Legal guidance

Review consent, AI disclosure, sensitive data, and first-party policies.
Some operations remain listed in the API reference while their runtime behavior is unavailable. Check the relevant guide before building a workflow around service accounts, WhatsApp outbound operations, batch calling, generated conversation analysis, message search or workspace webhook delivery. For current setup and account questions, use the Help Center or contact support.