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A call queue separates accepted work from calls that are currently executing. No production Threetone queue scheduler or queue-management contract is verified for this release, so this guide defines the behavior to agree before integration.

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Define the queue policy

Do not use a live conversation count as a queue length. The real-time count describes active calls and has different availability and filtering behavior.

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Review operational outcomes

Keep a stable request identifier, the selected agent version, and the intended channel with each future queue item. Plan for unavailable providers and delayed execution. Review batch calls and call consent before accepting outbound work.

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Frequently asked questions

A released queue contract is not verified. Do not infer one from batch-call request schemas or active conversation counts.
No. Admission, expiry, cancellation, budget, and provider failures need explicit supported behavior before such a guarantee can be made.