You can author the DTMF preferences below. Saving them does not prove tone delivery, compatibility with a carrier or IVR, or a working phone connection. Voice publication remains unavailable.
Configure the preferences
1
Document the intended menu interaction
Record the approved destination, the expected menu prompt, and the intended option. Include a response for an unexpected menu rather than assuming every prompt matches the preparation material.
2
Open Play DTMF Tones
On the agent’s Tools > System tools panel, enable Play DTMF Tones and open its settings. Review Use out-of-band DTMF and Suppress turn after DTMF.
3
Save the tool definition
Save updates the working copy. For API authoring, use
conversation_config.agent.prompt.built_in_tools.play_keypad_touch_tone and preserve the reviewed definition in a complete server draft.4
Read back the flags
Confirm the discriminator and both flags in the stored draft. Keep tone delivery and menu-result verification pending until the applicable telephony path is available.
Tool-specific parameters
These are configuration flags. The parameters do not define a saved sequence of digits or a general-purpose menu script. Do not add an invented
digits field to this object.
Caller keypad collection is separate: its settings live under conversation_config.conversation.dtmf_input_settings. Transfer extension settings are also separate and use post_dial_digits in a transfer rule. None of these fields establish a live telephony feature by themselves.
Frequently asked questions
Does this collect digits entered by the caller?
Does this collect digits entered by the caller?
No. The tool describes generated keypad tones. Caller-input settings are a separate configuration, and their runtime behavior needs its own verification.
Does out-of-band mode work on every channel?
Does out-of-band mode work on every channel?
No universal support is established. The authored option is scoped to SIP-trunk imported numbers; review telephony availability and the actual carrier path separately.