API Reference
Update Agent Conversation Ticket
Update a ticket’s comment, status, and/or assignee. Requires editor access to the ticket’s agent.
PATCH
Update Agent Conversation Ticket
Headers
Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.
Path Parameters
Body
application/json
Fields to update. Omit a field to leave it unchanged.
If provided, updates the ticket status. Omit to leave unchanged.
Available options:
open, in_progress, resolved, merged If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.
Response
Successful Response
Available options:
knowledge_gap, incorrect_information, documentation_gap, product_feedback, platform_bug, tool_issue, missing_tool, unnecessary_escalation, wrong_action Available options:
open, in_progress, resolved, merged Available options:
qa, agent, manual