API Reference
Add Comment To Agent Conversation Ticket
Append a comment discussing how to resolve the ticket. Requires viewer access to the ticket’s agent.
POST
Add Comment To Agent Conversation Ticket
Headers
Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.
Path Parameters
Body
application/json
Comment to append.
A comment discussing how to resolve the ticket.
Required string length:
1 - 10000Response
Successful Response
Available options:
knowledge_gap, incorrect_information, documentation_gap, product_feedback, platform_bug, tool_issue, missing_tool, unnecessary_escalation, wrong_action Available options:
open, in_progress, resolved, merged Available options:
qa, agent, manual