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{
  "agent": {
    "disable_first_message_interruptions": false,
    "dynamic_variables": {
      "dynamic_variable_placeholders": { "user_name": "John Doe" }
    },
    "first_message": "Hello, how can I help you today?",
    "language": "en",
    "prompt": {
      "knowledge_base": [],
      "llm": "gemini-2.0-flash-001",
      "max_tokens": -1,
      "prompt": "You are a helpful assistant that can answer questions about the topic of the conversation.",
      "temperature": 0,
      "tool_ids": []
    }
  },
  "conversation": {
    "client_events": ["audio", "interruption"],
    "max_duration_seconds": 600
  },
  "tts": {
    "performance": "latency",
    "voice_id": "ME9RtCnWp5vX2LhJdF3k"
  },
  "turn": {
    "interruption_ignore_term_languages": [],
    "interruption_ignore_terms": [],
    "merge_with_default_ignore_terms": false,
    "mode": "turn",
    "retranscribe_on_turn_timeout": false,
    "silence_end_call_timeout": -1,
    "soft_timeout_config": {
      "message": "Hhmmmm...yeah.",
      "timeout_seconds": -1,
      "use_llm_generated_message": false
    },
    "speculative_turn": false,
    "spelling_patience": "auto",
    "transcribe_on_disabled_interruptions": false,
    "turn_eagerness": "normal",
    "turn_model": "turn_v3",
    "turn_timeout": 7
  }
}

{
  "edges": {
    "start_to_support": {
      "forward_condition": { "type": "unconditional" },
      "source": "start_node",
      "target": "support"
    },
    "support_to_end": {
      "forward_condition": {
        "condition": "The request is resolved",
        "type": "llm"
      },
      "source": "support",
      "target": "end"
    }
  },
  "nodes": {
    "end": { "type": "end" },
    "start_node": {
      "edge_order": ["start_to_support"],
      "type": "start"
    },
    "support": {
      "edge_order": ["support_to_end"],
      "label": "Support",
      "type": "override_agent"
    }
  }
}