API Reference
Create Agent Conversation Ticket
Raise a ticket about an agent’s performance on a conversation, for triage with Architect. Provide an overall comment and/or turn-level comments describing what went wrong.
POST
Create Agent Conversation Ticket
Headers
Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.
Body
application/json
Ticket to create.
Response
Successful Response
Available options:
knowledge_gap, incorrect_information, documentation_gap, product_feedback, platform_bug, tool_issue, missing_tool, unnecessary_escalation, wrong_action Available options:
open, in_progress, resolved, merged Available options:
qa, agent, manual