Triage tickets
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Append a comment discussing how to resolve the ticket. Requires viewer access to the ticket’s agent
POST
Add comment
Headers
Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.
Path Parameters
Body
application/json
Comment to append.
A comment discussing how to resolve the ticket.
Required string length:
1 - 10000Response
Successful Response
Available options:
knowledge_gap, incorrect_information, documentation_gap, product_feedback, platform_bug, tool_issue, missing_tool, unnecessary_escalation, wrong_action Available options:
open, in_progress, resolved, merged Available options:
qa, agent, manual