API Reference
Add Turn Comment To Agent Conversation Ticket
Append a turn-level comment to a ticket. Requires viewer access to the ticket’s agent.
POST
Add Turn Comment To Agent Conversation Ticket
Headers
Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.
Path Parameters
Body
application/json
Response
Successful Response
Available options:
knowledge_gap, incorrect_information, documentation_gap, product_feedback, platform_bug, tool_issue, missing_tool, unnecessary_escalation, wrong_action Available options:
open, in_progress, resolved, merged Available options:
qa, agent, manual