Resolve Conversation Reference
Resolve a conversation URL (a Slack message URL or a Zendesk ticket URL) to the deterministic conversation ID for the given agent, then confirm the conversation exists.
Headers
Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.
Query Parameters
Agent id (agent_…) or speech engine external id (seng_), resolved to the same underlying resource.
"agent_3701k3ttaq12ewp8b7qv5rfyszkz"
"seng_3701k3ttaq12ewp8b7qv5rfyszkz"
A Slack message URL or a Zendesk ticket URL.
"https://your-domain.zendesk.com/agent/tickets/12345"
"https://your-team.slack.com/archives/C0123ABCD/p1700000000123456"
Response
Successful Response
initiated, in-progress, processing, done, failed The ID of the agent version used for this conversation
Conversation tag ids assigned to this conversation.
OpenTelemetry trace payload when the request uses format=opentelemetry; otherwise omitted.