API Reference
Create Manual Agent Ticket
Manually raise a follow-up ticket against an agent, not tied to any conversation (for example a task like ‘add the KB about X’). The comment is shown as the ticket title. Requires viewer access to the agent.
POST
Create Manual Agent Ticket
Headers
Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.
Path Parameters
Body
application/json
Manual ticket to create.
What the ticket is about, e.g. a follow-up task for the agent. This is shown as the ticket title.
Required string length:
1 - 10000Response
Successful Response
Available options:
knowledge_gap, incorrect_information, documentation_gap, product_feedback, platform_bug, tool_issue, missing_tool, unnecessary_escalation, wrong_action Available options:
open, in_progress, resolved, merged Available options:
qa, agent, manual