Skip to main content

​
Overview

ThreeTone’s Phone Integration system provides robust telephony capabilities:
  • Inbound and outbound call handling
  • Phone number management
  • Call routing and distribution
  • Real-time call monitoring
  • Integration with existing phone systems

​
Key Features

​
Call Management

Handle both inbound and outbound calls with intelligent routing, queue management, and escalation capabilities.

​
Phone Number Provisioning

Manage phone numbers, assign them to agents, and configure call routing rules for optimal call distribution.

​
System Integration

Integrate with existing PBX systems, SIP trunks, and telephony providers for seamless operation.

​
Call Analytics

Comprehensive call analytics including duration, quality metrics, and conversation outcomes.

​
Supported Integrations

  • SIP Trunks: Direct SIP integration for enterprise systems
  • Cloud Telephony: Integration with major cloud telephony providers
  • PBX Systems: Traditional and modern PBX system compatibility
  • WebRTC: Browser-based calling capabilities

​
Call Flow Management

  • Intelligent Routing: Route calls based on agent availability and expertise
  • Queue Management: Handle call queues with estimated wait times
  • Escalation Rules: Automatic escalation to human agents when needed
  • Call Recording: Automatic call recording for compliance and quality

​
Getting Started

Learn how to set up phone integration in our Developer Guides.