Skip to main contentOverview
ThreeTone’s Knowledge Base system enables you to provide your voice agents with access to relevant information:
- Document upload and processing
- URL content extraction
- Structured data integration
- Real-time knowledge updates
- Intelligent content retrieval
Key Features
Upload and process various document formats including PDFs, text files, web pages, and structured data sources.
Intelligent Retrieval
Advanced search and retrieval algorithms ensure agents access the most relevant information for each conversation context.
Real-time Updates
Keep knowledge bases current with automatic content updates and version management.
Context Awareness
Knowledge retrieval is contextually aware, providing relevant information based on conversation flow and user intent.
Supported Content Types
- Documents: PDF, DOC, TXT, and other text-based formats
- Web Content: URLs, web pages, and online resources
- Structured Data: JSON, CSV, and database integrations
- Custom Content: API-based content integration
Best Practices
- Organize content with clear categorization
- Keep information current and accurate
- Use descriptive titles and metadata
- Regular content auditing and updates
Getting Started
Learn how to set up and manage knowledge bases in our Developer Guides. 
