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ThreeTone’s Conversation Management system provides comprehensive tools to track, analyze, and optimize voice interactions:
- Real-time conversation monitoring
- Automatic transcription and recording
- Conversation history and search
- Performance analytics and insights
- Quality scoring and feedback systems
Key Features
Real-time Monitoring
Track active conversations in real-time with live transcription, sentiment analysis, and conversation flow visualization.
Conversation History
Access complete conversation records including audio recordings, transcripts, and metadata for analysis and compliance.
Analytics Dashboard
Comprehensive analytics including conversation duration, resolution rates, user satisfaction, and agent performance metrics.
Search and Filtering
Advanced search capabilities to find specific conversations, topics, or patterns across your conversation data.
Analytics Insights
- Conversation Metrics: Duration, turns, resolution rates
- User Satisfaction: Sentiment analysis and feedback scores
- Agent Performance: Response accuracy and conversation quality
- Topic Analysis: Common conversation themes and patterns
Getting Started
Learn how to implement conversation tracking in our Developer Guides. 
