Merge tickets
Merge other open tickets of the same agent into this pending, in-progress, or resolved one. Their conversations move onto this ticket, its priority is raised to the highest among them, and they are kept with status ‘merged’. Requires viewer access to the ticket’s agent.
Headers
Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.
Path Parameters
Body
Tickets to merge into this one.
Open tickets of the same agent to fold into this one. They are kept with status 'merged', pointing at this ticket.
1 - 50 elementsResponse
Successful Response
One-line headline for the ticket. None only on tickets created before titles existed.
knowledge_gap, incorrect_information, documentation_gap, product_feedback, platform_bug, tool_issue, missing_tool, unnecessary_escalation, wrong_action open, in_progress, resolved, cancelled, merged low, medium, high, urgent qa, agent, manual The ticket this one was merged into, set while its status is 'merged'.
Where the list's search query matched. Set only on searched lists.