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POST
Merge tickets

Headers

x-api-key
string | null

Your API key for programmatic access. Send it in the x-api-key header; you can create and manage keys from the Developers page.

Path Parameters

agentqa_ticket_id
string
required

Body

application/json

Tickets to merge into this one.

source_ticket_ids
string[]
required

Open tickets of the same agent to fold into this one. They are kept with status 'merged', pointing at this ticket.

Required array length: 1 - 50 elements

Response

Successful Response

agentqa_ticket_id
string
required
workspace_id
string
required
owner_user_id
string
required
agent_id
string
required
needs_clustering
boolean
required
title
string | null
required

One-line headline for the ticket. None only on tickets created before titles existed.

issue_type
enum<string> | null
required
Available options:
knowledge_gap,
incorrect_information,
documentation_gap,
product_feedback,
platform_bug,
tool_issue,
missing_tool,
unnecessary_escalation,
wrong_action
labels
string[]
required
conversation_ids
string[]
required
first_seen_unix_secs
integer | null
required
last_seen_unix_secs
integer | null
required
qa_comment
string | null
required
ticket_comments
TicketCommentResponseModel · object[]
required
turn_comments
TurnCommentResponseModel · object[]
required
status
enum<string>
required
Available options:
open,
in_progress,
resolved,
cancelled,
merged
priority
enum<string> | null
required
Available options:
low,
medium,
high,
urgent
priority_changes
TicketPriorityChangeResponseModel · object[]
required
status_changes
TicketStatusChangeResponseModel · object[]
required
source
enum<string>
required
Available options:
qa,
agent,
manual
assignee_user_id
string | null
required
created_at_unix_secs
integer
required
updated_at_unix_secs
integer
required
merged_into_ticket_id
string | null

The ticket this one was merged into, set while its status is 'merged'.

search_match
TicketSearchMatchResponseModel · object | null

Where the list's search query matched. Set only on searched lists.