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The Agents Platform stores conversation records that can be listed, read, searched, analyzed, tagged, and removed through the API.

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Read the right representation

  • Use the conversation list for filtering and pagination.
  • Use conversation details for the full transcript and related activity.
  • Use conversation summary for a smaller response without tool calls or contextual updates.
  • Retrieve audio separately when it is available.

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Search and organize

Search messages by text or semantic meaning. Apply conversation tags for team workflows, and use agent conversation topics to review recurring themes.

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Analyze and improve

Run conversation analysis or configured evaluations, record feedback, and use the resulting data to revise prompts, tools, knowledge, tests, or procedures.

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Continue

Browse the API reference for conversation endpoints, request parameters, and response schemas.