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Agents are the configurable workers in Threetone Agents Platform. Each agent combines conversation behavior, prompts, models, optional tools and knowledge, and the settings required by its channels.

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Agent configuration

  • Choose the language and response models required by the agent.
  • Configure ASR, TTS, and a workspace voice when the agent handles voice conversations.
  • Define the first message, base language, prompt, and LLM.
  • Attach tools, MCP servers, knowledge base documents, and procedures by ID.
  • Configure turn behavior, conversation limits, privacy, evaluation, and testing.

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Change management

Agents support branches, drafts, procedures, deployments, and versions. Use those resources to review and test changes before they replace a published configuration.

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Testing

Response tests, test folders, and test invocations let teams keep repeatable checks close to an agent. Run the relevant test suite before publishing a prompt, tool, knowledge, or workflow change.

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