Documentation Index
Fetch the complete documentation index at: https://docs.threetone.in/llms.txt
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Advanced Agent Settings
Custom Voice Configuration
Configure detailed voice parameters for optimal user experience:
{
"voice_settings": {
"voice_id": "custom_voice_123",
"speed": 1.1,
"pitch": 0.2,
"volume": 0.8,
"emotion": "friendly",
"accent": "neutral"
}
}
Conversation Flow Control
Fine-tune conversation behavior:
{
"conversation_config": {
"max_turns": 100,
"timeout_seconds": 600,
"silence_timeout": 5,
"interruption_handling": "allow",
"escalation_triggers": {
"keywords": ["human", "manager", "complaint"],
"sentiment_threshold": -0.7,
"turn_limit": 20
}
}
}
Knowledge Base Integration
Dynamic Knowledge Retrieval
Configure how agents access and use knowledge base information:
{
"knowledge_config": {
"retrieval_mode": "semantic",
"max_results": 5,
"confidence_threshold": 0.75,
"context_window": 3,
"fallback_behavior": "acknowledge_limitation"
}
}
Context Management
Optimize context handling for better conversation flow:
{
"context_config": {
"memory_turns": 10,
"topic_tracking": true,
"entity_extraction": true,
"sentiment_tracking": true
}
}
Response Time Optimization
Configure settings to minimize response latency:
- Use appropriate model sizes for your use case
- Implement response caching for common queries
- Optimize knowledge base indexing
- Configure regional deployment for reduced latency
Conversation Quality
Enhance conversation quality through configuration:
{
"quality_config": {
"response_validation": true,
"fact_checking": true,
"tone_consistency": true,
"grammar_checking": true
}
}
Integration Patterns
Webhook Configuration
Set up webhooks for real-time event handling:
{
"webhook_config": {
"conversation_start": "https://your-api.com/webhooks/conversation-start",
"conversation_end": "https://your-api.com/webhooks/conversation-end",
"escalation_triggered": "https://your-api.com/webhooks/escalation",
"error_occurred": "https://your-api.com/webhooks/error"
}
}
External API Integration
Connect agents to external systems:
{
"external_apis": [
{
"name": "crm_system",
"endpoint": "https://your-crm.com/api",
"auth_type": "bearer_token",
"timeout": 5000
}
]
}
Security Configuration
Access Control
Configure agent access permissions:
{
"security_config": {
"allowed_domains": ["your-domain.com"],
"rate_limiting": {
"requests_per_minute": 60,
"burst_limit": 10
},
"data_retention": {
"conversation_days": 90,
"audio_days": 30
}
}
}
Compliance Settings
Ensure compliance with regulations:
{
"compliance_config": {
"gdpr_enabled": true,
"data_anonymization": true,
"audit_logging": true,
"consent_tracking": true
}
}
Monitoring and Alerts
Set up comprehensive monitoring:
{
"monitoring_config": {
"metrics_collection": true,
"error_tracking": true,
"performance_alerts": {
"response_time_threshold": 2000,
"error_rate_threshold": 0.05
}
}
}
Best Practices
Configuration Management
- Use environment-specific configurations
- Version control your configuration files
- Test configuration changes in staging environments
- Document configuration decisions and rationale
- Monitor key performance metrics regularly
- A/B test different configuration options
- Optimize based on actual usage patterns
- Regular performance reviews and adjustments
Next Steps
