Managing Content

Content Organization

Hierarchical Structure

Organize content in a logical hierarchy:

Knowledge Base
├── Product Information
│   ├── Features
│   ├── Pricing
│   └── Specifications
├── Customer Support
│   ├── FAQs
│   ├── Troubleshooting
│   └── How-to Guides
└── Company Policies
    ├── Terms of Service
    ├── Privacy Policy
    └── Return Policy

Tagging System

Use tags to create cross-cutting relationships:

{
  "document_id": "doc_123",
  "title": "Setting up Email Integration",
  "category": "support",
  "tags": ["email", "integration", "setup", "configuration"],
  "priority": "medium"
}

Content Lifecycle Management

Content Updates

Keep your knowledge base current with regular updates:

cURL

curl --request PUT \
  --url https://api.threetone.in/v1/voiceai/knowledge-base/documents/{document_id} \
  --header 'x-api-key: YOUR_API_KEY' \
  --header 'Content-Type: application/json' \
  --data '{
    "content": "Updated content with latest information...",
    "last_updated": "2024-01-15T10:30:00Z"
  }'

Version Control

Track document versions and changes:

{
  "document_id": "doc_123",
  "version": "2.1",
  "change_log": [
    {
      "version": "2.1",
      "date": "2024-01-15",
      "changes": "Updated pricing information"
    },
    {
      "version": "2.0",
      "date": "2024-01-01",
      "changes": "Major content restructure"
    }
  ]
}

Content Archival

Archive outdated content while maintaining history:

cURL

curl --request POST \
  --url https://api.threetone.in/v1/voiceai/knowledge-base/documents/{document_id}/archive \
  --header 'x-api-key: YOUR_API_KEY' \
  --data '{
    "archive_reason": "Content outdated",
    "replacement_document": "doc_456"
  }'

Search and Discovery

Content Search

Search across your knowledge base:

cURL

curl --request GET \
  --url 'https://api.threetone.in/v1/voiceai/knowledge-base/search?query=email+setup&category=support' \
  --header 'x-api-key: YOUR_API_KEY'

Advanced Filtering

Use advanced filters to find specific content:

cURL

curl --request GET \
  --url 'https://api.threetone.in/v1/voiceai/knowledge-base/documents?category=support&tags=email,setup&priority=high' \
  --header 'x-api-key: YOUR_API_KEY'

Content Quality Management

Quality Metrics

Monitor content quality with key metrics:

Usage Frequency: How often content is accessed
User Satisfaction: Feedback on content helpfulness
Accuracy Score: Content accuracy validation
Freshness: How recently content was updated

Content Validation

Implement content validation workflows:

{
  "validation_config": {
    "spell_check": true,
    "grammar_check": true,
    "fact_verification": true,
    "link_validation": true,
    "content_freshness_check": true
  }
}

Performance Analytics

Track content performance:

cURL

curl --request GET \
  --url https://api.threetone.in/v1/voiceai/knowledge-base/analytics \
  --header 'x-api-key: YOUR_API_KEY'

Bulk Operations

Bulk Upload

Upload multiple documents at once:

cURL

curl --request POST \
  --url https://api.threetone.in/v1/voiceai/knowledge-base/bulk-upload \
  --header 'x-api-key: YOUR_API_KEY' \
  --header 'Content-Type: multipart/form-data' \
  --form 'files=@doc1.pdf' \
  --form 'files=@doc2.pdf' \
  --form 'category=support'

Bulk Updates

Update multiple documents with batch operations:

cURL

curl --request PUT \
  --url https://api.threetone.in/v1/voiceai/knowledge-base/bulk-update \
  --header 'x-api-key: YOUR_API_KEY' \
  --header 'Content-Type: application/json' \
  --data '{
    "updates": [
      {
        "document_id": "doc_123",
        "category": "updated_category"
      },
      {
        "document_id": "doc_456",
        "tags": ["new_tag", "updated"]
      }
    ]
  }'

Integration Patterns

Automated Content Sync

Set up automated synchronization with external systems:

{
  "sync_config": {
    "source": "confluence",
    "endpoint": "https://your-confluence.com/api",
    "schedule": "daily",
    "categories": ["support", "product_info"]
  }
}

Webhook Notifications

Receive notifications for content changes:

{
  "webhook_url": "https://your-api.com/webhooks/content-updated",
  "events": ["document_created", "document_updated", "document_deleted"]
}

Authentication

Voice Agents

Knowledge Base

Phone Integration

Content Organization

Hierarchical Structure

Tagging System

Content Lifecycle Management

Content Updates

Version Control

Content Archival

Search and Discovery

Content Search

Advanced Filtering

Content Quality Management

Quality Metrics

Content Validation

Performance Analytics

Bulk Operations

Bulk Upload

Bulk Updates

Integration Patterns

Automated Content Sync

Webhook Notifications

Best Practices

Content Maintenance

Organization Strategy

Quality Assurance

Next Steps

​Content Organization

​Hierarchical Structure

​Tagging System

​Content Lifecycle Management

​Content Updates

​Version Control

​Content Archival

​Search and Discovery

​Content Search

​Advanced Filtering

​Content Quality Management

​Quality Metrics

​Content Validation

​Performance Analytics

​Bulk Operations

​Bulk Upload

​Bulk Updates

​Integration Patterns

​Automated Content Sync

​Webhook Notifications

​Best Practices

​Content Maintenance

​Organization Strategy

​Quality Assurance

​Next Steps

Content Organization

Hierarchical Structure

Tagging System

Content Lifecycle Management

Content Updates

Version Control

Content Archival

Search and Discovery

Content Search

Advanced Filtering

Content Quality Management

Quality Metrics

Content Validation

Performance Analytics

Bulk Operations

Bulk Upload

Bulk Updates

Integration Patterns

Automated Content Sync

Webhook Notifications

Best Practices

Content Maintenance

Organization Strategy

Quality Assurance

Next Steps