> ## Documentation Index
> Fetch the complete documentation index at: https://docs.threetone.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation Management

> Track, analyze, and optimize voice interactions with comprehensive conversation management tools

## Overview

ThreeTone's Conversation Management system provides comprehensive tools to track, analyze, and optimize voice interactions:

* Real-time conversation monitoring
* Automatic transcription and recording
* Conversation history and search
* Performance analytics and insights
* Quality scoring and feedback systems

## Key Features

### Real-time Monitoring

Track active conversations in real-time with live transcription, sentiment analysis, and conversation flow visualization.

### Conversation History

Access complete conversation records including audio recordings, transcripts, and metadata for analysis and compliance.

### Analytics Dashboard

Comprehensive analytics including conversation duration, resolution rates, user satisfaction, and agent performance metrics.

### Search and Filtering

Advanced search capabilities to find specific conversations, topics, or patterns across your conversation data.

## Analytics Insights

* **Conversation Metrics**: Duration, turns, resolution rates
* **User Satisfaction**: Sentiment analysis and feedback scores
* **Agent Performance**: Response accuracy and conversation quality
* **Topic Analysis**: Common conversation themes and patterns

## Getting Started

Learn how to implement conversation tracking in our [Developer Guides](/guides/voice-agents/managing-conversations).