> ## Documentation Index
> Fetch the complete documentation index at: https://docs.threetone.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation topics

> Plan a useful topic taxonomy and understand the current limits of automated topic discovery.

Topics group conversations by the work a user needs done, such as changing a reservation or correcting an invoice. A useful taxonomy separates the request from the outcome and sentiment.

<Note>
  Automated topic discovery is unavailable. [Get agent conversation topics](/api-reference/agents-insights/get-agent-conversation-topics) currently returns an empty placeholder page. The topic-discovery toggle in Analysis is local preview state, not a saved enablement control.
</Note>

You can prepare a taxonomy through manual review of records you are allowed to access.

<Steps>
  <Step title="Choose a review sample" id="topics-review-sample">
    Use [conversation list filters](/agents-platform/monitor/analysis/searching) to select an agent and time interval. Record the sampling rule so another reviewer can repeat it.
  </Step>

  <Step title="Define topic boundaries" id="topics-define-boundaries">
    Give each proposed topic a short name, inclusion rule, and counterexample. Keep an explicit uncategorized bucket for requests the taxonomy does not cover.
  </Step>

  <Step title="Check reviewer agreement" id="topics-check-agreement">
    Compare manual labels on the same sample. Revise overlapping definitions before expecting automated counts to guide product decisions.
  </Step>
</Steps>

Future topic reporting needs a working discovery process, traceable source conversations, and defined time-window behavior. The current empty response cannot establish that an agent has no recurring topics.

<AccordionGroup>
  <Accordion title="Will changing the topic toggle start discovery?" id="topics-faq-toggle">No. The current control does not persist or trigger a discovery job.</Accordion>
  <Accordion title="Can I rank the placeholder response by sentiment?" id="topics-faq-rank">The contract describes ranking parameters, but the current handler does not calculate topic rankings.</Accordion>
</AccordionGroup>


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